Penguin Parade Express Guided Tour from Melbourne

Accessibility:

• This experience is not wheelchair accessible

Not allowed:

• Large bags, strollers, prams, baby capsules, luggage and walkers cannot be brought on board

Know in advance:

• Your pickup time may differ from the stated time on your voucher. The activity provider will contact you directly via email shortly after booking with your actual pickup time
• All our tours are conducted in English however, you can access pre-recorded written and verbal tour information in 16 different languages by downloading the free Go West Tours App from the App Store or Google Play. You can download the app before departure or use our complimentary onboard Wi-Fi. Please bring your own headphones
• Tour takes place rain or shine
• Return time for the Phillip Island Afternoon Tour: 9:00 pm to 00:00 am (depending on the season)
• The touring vehicles lack ramps, handrails or onboard storage space for mobility aids
• You can change your booking up to 24 hours before the start time of your experience
• No changes are allowed within 24 hours of the experience start time
• Late arrivals or no-shows will result in forfeiture of your experience, with no refunds or rebooking options available
• Please note that a “cancellation” also includes a change to the date of a tour booking that requires the original booking to be cancelled
• All modifications (rebookings, cancellations, or refunds) must be made through the booking platform, Musement. The booking platform, Musement will inform the tour operator of any changes

Remember to bring:

• Dress according to the weather. It's recommended to check the weather app before your tour to pick the best outfit, but keep in mind that Melbourne's weather can be unpredictable. It’s a good idea to wear light clothing along with some warm layers just in case
• Comfortable walking shoes
• Refillable water bottle
• Snacks (there will be meal stops, but feel free to bring your own if preferred)
• Power bank (there are no charging options on the bus or at many stops)
• Credit/debit card for any additional purchases